Honorary president: Judith Butcher Honorary vice-president: David Crystal OBE

Course booking terms and conditions

1  If you have to cancel your booking for any reason, please let us know. If you cancel one calendar month or more before the course, we'll refund your fee minus a £10 administration charge. No refunds will be given for cancellations received less than one calendar month before a course, but we'll send you a receipt so that you can charge the fee to your accounts. (Courses may be an allowable expense for tax.)

2  If, less than a calendar month before it's held, you find that you can't make the course you've booked, you may be able to transfer your booking for that course to another date or location. However, a £50 transfer fee will be charged if the transfer is requested within two weeks of the course date and the Society is unable to refill your original place.

3  Confirmation emails are usually sent out a month before a course. If you've applied for a course that's already full, we'll contact you to inform you of the situation.

4  Courses occasionally have to be cancelled because we've had too few bookings. We do all that we can to avoid this, but it's not possible to run a course if only a few people have applied. If the number of bookings is too low, we'll wait for some time after the usual closing date before cancelling the course, in case people book late. This will mean that confirmation emails won't be sent out a month before the course. You will, of course, be informed as soon as possible if the course is cancelled.

5  SfEP cannot be held responsible for travel or accommodation costs paid before a course has been confirmed, so please do not pay for travel arrangements before you have received your confirmation email (or alternatively, ring the SfEP office on 020 8785 6155 to confirm that a course is going ahead). Please note that the confirmation email saying that the course is going ahead is not the same email which you will receive acknowledging your booking.

6  In the unlikely event that you don't receive an email or the course information you're expecting, please or phone (020 8785 6155) the office to make enquiries.

7  Please read the course information when it arrives and check that the details are correct. or phone the office at once if anything looks wrong.

8  If you have any questions regarding a booking you have made or would like to make, please the office. We will work with you to address any problems that arise.